Warranty / Repairs
Sooner or later a wire might come loose or a part will break. Someone might feed too much voltage to a pedal or just treat it badly.
Here are a few things to keep in mind before contacting:
- Double, nay.. triple check that it's not working.
- No power? Make sure your power supply is working correctly. Also, borrow another one from a friend to be sure.
- No guitar signal? Check your instrument cables and test other ones also.
- Is something intermittent? Does the signal / power cut off when moving a cable? Let me know when contacting me.
If a pedal stops working for normal reasons, I'll fix it for free but if it shows obvious signs of abuse, I will charge the owner the parts fee as well as labour.
When you ship a pedal for repair, make sure to label the package very clearly that it contains a broken guitar effect that needs repair. If you have to put a value on the box, put something low, between $5-20. This prevents me from having to pay customs once it arrives.
If you fail to do this and I get charged customs, I will charge you that cost before I ship it back to you.